Shipping & Returns

Shipping Information

At The Golf Club Exchange, we are committed to providing reliable and efficient shipping across Australia.

Dispatch Times

Orders placed before 12pm (AWST), Monday–Friday, are typically dispatched the same day.

Orders placed on weekends or public holidays will be dispatched the next business day.

Delays may occur during public holidays.

While we aim to dispatch all orders promptly, once an item has been handed to the courier, delivery timeframes are outside of our control.

Delivery time estimates are provided as a guide only, and delays may occasionally occur due to courier networks or regional servicing.

We appreciate your understanding.

Packaging

All items are carefully packaged to ensure they arrive safely.
Where required, we may remove the head from drivers or fairway woods to ensure secure transit and prevent damage.

A torque wrench will be required to correctly reattach the clubhead upon arrival.

Shipping Costs

Our shipping costs are transparent and clearly displayed at checkout. We continuously review our delivery options to provide the best possible value for our customers.

Sustainability

We aim to use sustainable packaging materials where possible to reduce our environmental impact.

Return & Exchanges

Returns Policy

At The Golf Club Exchange, we want you to shop with confidence. If a product doesn’t meet your expectations, we offer a 7-day return window from the date of delivery.

Return Conditions

Items must be returned in the same condition they were sent
Returns must be lodged within 7 days of delivery
Clubs must be securely packaged to prevent damage in transit

Shipping

Return shipping is the responsibility of the customer.
Clubs must be sent via tracked service with signature required, as we cannot accept responsibility for items lost or damaged in transit.

Refunds

Refunds are processed once the item has been received and inspected
Only the cost of the item will be refunded (original shipping costs are non-refundable)
Refunds will be issued to your original payment method

Please note: your bank or payment provider may take additional time to process the refund.

Condition of Returned Items

If a returned item shows signs of use, damage, or has deteriorated in condition, we reserve the right to:

Reduce the refund amount, or
Refuse the return

The Golf Club Exchange reserves the right to refuse returns that do not meet the above conditions.

Any questions, please contact us: Here